Press Ticket System – WordPress HelpDesk Plugin (Utilities)
- Press Ticket System (PTS) is help desk software. You can use PTS to provide support to your customers. It is a software suite that enables customer support or support desk agents to receive, process, and respond to service requests.
- PTS builds on this definition of help desk software by creating a powerful ticket-management platform that allows you to centralize all your customer conversations.
- PTS enables conversations via web, email. No matter how your customer contacts you, PTS centralizes all communication so nothing gets ignored.
- Integrated with Woocommerce.
- User: manage
- Password: manage
- Web-based – accessible from anywhere with just a browser, works on smartphones and touch devices.
- File attachments – post documents, screenshots, PDFs … all file allow to upload by WordPress Editor.
- Security – different user roles and security permissions (technicians can be assigned to different areas, no customer sees someone else’s data, etc)
- Permission: Limit to access Ticket Function.
- Prevent Spamming by Recaptcha.
- Alerts and Notices (Alerts and Notices sent to staff on ticket “events”) with 2 events
- Alert sent out on new tickets
- Alert sent out when a new message, from the user, is appended to an existing ticket
- Login Form included: The customer can quick access to Ticket Board by login via this form.
- Email templates: available with 3 template
- New Ticket Alert – Alert sent to staff, if enabled, on new ticket.
- New Message Alert – Alert sent to staff, if enabled, when user replies to an existing ticket.
- Response/Reply Template – Template used on ticket response/reply.
- Debug tool: used for testing before get it work, if there have any error or warning, it will show on and you can fix it as the suggestions.
- API support.
10/28/2013 – V2.2.1
[Fix] Loading Ajax Url
[Fix] Remove bootstrap CSS.
[Fix] Showing Form/Ticket list, fix shortcode.
[New] Integrated with Woocommerce.
10/07/2013 – V2.0
[New] Loading Language.
[Fix] Removing Quicktag editor.
[Fix] Searching user.
[Fix] HTML email sending.
04/29/2013 – V1.0