RMA for Magento (Magento Extensions)

By Acty, April 28, 2014

RMA is a powerful tool for managing processing return and exchange requests within your workflow. Allowing your customers to request and manage returns and exchanges directly from your webstore. Accepting returns or exchanges is necessary component of a great customer service. Customers tend to buy from those vendors that offer a flexible return policy. Your loyal and potential customers expect this kind of service and highly appreciate it. Therefore, this process should definitely be easily managed.

RMA extension is an efficient way of managing the return or exchange of items purchased by customers in your eStore, it is a necessary tool that can automatically generate all the appropriate operations and makes it easy to handle every aspect of the return, ensuring an item visibility and tracking until the resolution is completed.

Provided options allow customers to choose from the list an item to return. Your customer can select the reason of return, the item condition and easy specify the most suitable for him resolution: exchange, refund.

The extension also does not change any core file of Magento, so you can update your installation with total peace of mind.

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General Features

– Easy-to-install;
– Easy-to-customize;
– Tested and validated on all major browser versions;
– Tested and validated on all Magento versions above;
– Fully compatible with all dasENIGMA’s Magento Extensions;

Product Features

– Ability to allow customers to open RMA requests;
– Ability to send notifications to store admin about new RMA rquests
– Ability to send notifications updates to customers;
– Ability to specify different notification email templates for each type of message;
– Ability to use unlimited RMA reasons;
– Ability to specify the period of time where the customer can place a RMA Request RMA reasons;
– Ability to specify the shipping method that will be used by default on RMAs?;
– Ability to specify the payment method that will be used by default on RMAs?;
– Ability to generate custom PDF files with RMA data;
– Ability to easily track products sent to RMA;
– Ability to easily see all RMA requests;
– Ability to enable or disable the extension in admin panel;
– Get notified automatically when a new update is available;
– Get a feedback if the extension is conflicting with any other;


Version 1.8.1 (26/04/2014):
– Optimized final code;

Version 1.8 (20/04/2014):
– Added option to specify default shipping and payment methods for RMA;

Version 1.7 (14/04/2014):
– Fixed some major bugs for Magento 1.8.0;

Version 1.7 (09/04/2014):
– Fixed major bugs;
– Implemented email templates;

Version 1.4 (06/04/2014):
– Improved compatibility with other dasENIGMA extensions;
– Fixed minor bugs;

Version 1.3 (19/03/2014):
– Implemented PDF support;

Version 1.0 (11/03/2014):
– Initial Release;